BPO Company US Expansion
Challenge
- US clients wanted a local billing entity.
- Delivery stayed in the Philippines while commercial relationships moved to the US.
- Pricing and margin visibility were unclear across entities.
How we helped
- Structured billing via a US entity.
- Mapped service agreements between PH and US operations.
- Created reporting for entity-level margins and cash movement.
Outcome
- Improved client trust and pricing.
- Clearer separation of delivery and revenue.
- Better margin visibility across geographies.
